Established in 1994 Optimum Operating Procedures and Services better known as OOPS, provides four core services:
- HOME
- OUR SERVICES
- PROFESSIONAL SPEAKER
- MY BOOK
- TESTIMONIALS / ARTICLES
- MANAGEMENT to the MAX
- CONTACT US
Research
Provide tailored and comprehensive Insight Reports (Mystery Shopping)
Focus Groups and Surveys -
Know your market. Who are your patrons / potential patrons and what do they want?
TRAINING / mentoring
OOPS writes and presents each tailored workshop, topics include:
Data Analysis
Insight Reports - How your business performs
Trends Analysis Reports - Your business performance over a period of time, highlighting trends and a Action Plan for key issues
A "real time" Competitor Audit and Positioning Map covering all aspects of your business.
PRESENTATION
KEYNOTE PRESENTATIONS:
IGNITING YOUR POTENTIAL to achieve
ENHANCED CUSTOMER SERVICE & CARE improving the bottom line
MYSTERY SHOPPING catalyst for changed workplace behaviour and management practices
HANDBAG OF LIFE a framework to guide and inspire on life’s daily journey in business / the workforce