OOPS writes and presents each tailored workshop, topics include:

• FRONTLINE STAFF


• EFFECTIVE TELEPHONE COMMUNICATION


• COFFEE SHOP, BISTRO AND RESTAURANT STAFF


• MICROPHONE AND PRESENTATION SKILLS

Each workshop is based on three hours, however can be customised for your individual needs.

The methodology for each workshop: Learning tools used in these interactive workshops include; workbook, role playing, team and communication building games, real case scenarios.

These modules also includes guidelines for continuing self assessment and skill development.

Developing and retaining organisational talent is a key ingredient to business success. Contributing increasingly to this “recipe” is the practice of mentoring.

But what is a mentor, what essential qualities do they bear and how is a successful mentoring program developed and embedded in an organisation?

OOPS in this workshop answers these fundamental questions in a lucid and engaging manner, providing the motivation to establish a relevant program.

Additionally, OOPS has developed a companion Coaching program focussed on weekly meetings for mentors, to assist with the program’s implementation..

Who Should Attend

This practical and empowering workshop is targeted at senior management and staff with qualities / capacity to lead, motivate and counsel fellow staff members.

Outcomes

• An understanding of mentoring in the workplace, the rewards, the motivations and the key qualities of successful mentors.
• The motivation to pursue / embed a mentoring program

Topics Covered in this Workshop include

What is a mentor?

What qualities does a mentor exhibit?

The role of mentoring in the development and retention of organisational talent.

Mentoring and organisational culture

The mentoring process (How mentors do it)

Developing and embedding a mentoring program