Services

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EVALUATING STAFF AND SYSTEM PERFORMANCE

During a one month period four (4) visits would be made to your Club, whereby we will evaluate and complete a Club Report and other reports as requested. These comprehensive reports are assessed on-line through a secure and protected website. They can also be personally presented by the 7th day of the following month. 

The report covers all areas of the Club and includes the following:

• Staff attitude, presentation and grooming
• Regulation system and adherence
• Club image and presentation standards
• Housekeeping and cleanliness
• Service delivery and response times
• Greeting, acknowledgement and fare-welling
• On-site sales, marketing skills of staff
• Effective telephone skills
• Membership advantages and benefits

The results of the visits are compiled into a comprehensive Report which includes:

• Copies of the mystery reports
• Cover notes for Report interpretation
• Graphic and statistical representations of results of each individual area

In addition to the Club Report, we provide equally comprehensive evaluations on other areas:

• Bistro
• Coffee Shop
• Restaurant
• Security
• Merchandise Store
• Bottle Shop
• Health Club / Gym
• Guest (Accommodation)
• Auditorium
• Kids Room