Customer service for catering

From the moment a customer enters your coffee shop, restaurant or bistro they expect high levels of cleanliness, hygiene and customer service.  Appealing food display, helpful service and a friendly atmosphere will all help build a strong relationship with your customers.  This workshop teaches your team how to excel in delivering outstanding customer service.

Who should attend: This practical and motivational workshop should be offered to wait staff, counter staff and relevant members of the kitchen team.  Supervisors should also attend so they can support staff implementing the ideas from the workshop

Outcomes: At the completion of the program, participants will have a clear understanding of the Catering Customer Service Performance standards.  They will be knowledgeable in the basics of food preparation and understand the requirements for the hygienic handling of food.  They will also be able to deal with patrons in a professional and hospitable manner   

Methodology: Learning tools used in this interactive workshop include; workbook, power point, role playing and scenarios, information sheets

Topics covered in this workshop include

Tips for setting the scene for customers in both food service and seating areas - introduction to the ten step checklist
The importance of dress & grooming when establishing a good first impression
The six secrets to making customers feel welcome
Identifying when customers need assistance and dealing with questions and queries
Proactive assistance (explanation of costs/arrangements)
Effective handling of transactions
The key elements of food presentation and handling

• Food freshness and quality
• Food range
• Food taste
• Standards of hygiene
• Clean up (Removal - plates/glasses)

Handling transactions quickly and efficiently
Making the farewell a great last impression