Mystery Shopping

Bringing Heart and Soul to Mystery Shopping

At OOPS we pride ourselves on our long term client relationships. The performance of your business is our priority, and our goal is to experience every aspect of what your business has on offer. This ensures that our feedback will make a difference to the customers you serve and – ultimately – your bottom line.

OARS, our proprietary reporting systems – hosted in the Cloud for real time access – are not just a reporting tool but a real opportunity to understand your customer interactions and service functions. Audit data is available online within 24 hours of each Mystery Snoop visit, giving you full visibility over every aspect of the process.

With an audit scope, question inventory and reporting system all able to be tailored to suit the needs of any client in any industry, you’ll always receive meaningful information in an easy to use format.