Insight Reports

Our team of Mystery Snoops don’t just skim the surface; we spend ample time on the ground in your organisation. We interact with staff and other customers and – with confidentiality assured – provide you with the necessary insights to really see the business as the customer does – by standing in their shoes.

With absolute integrity and quality assurance, we help you to make informed decisions about the aspects of your business that matter to your customers. And we don’t just issue a report; we work with your executive team and management to share the insights we have gained, impart our knowledge and help you to actually implement the change.

Bespoke reporting – online in real time – OARS system

In built functionality enables various aspects of the reporting to be delegated down the management chain, in line with role responsibilities and authorities of your team.

We work with you to develop the scope of the audit and reporting questions drawing on our vast experience across a range of diverse industries and service organisations including Registered Clubs and Hospitality, Health and Fitness, Automotive, Child Care, Self Storage and more.

OARS - A quantitative measurement system ensures your business can be benchmarked to industry peers and tracked over time in Trends Analyses.  Supplemented with important qualitative feedback, easy to read and understand reports will really paint a picture of the kind of experiences your customers are receiving, day in and day out.

For more information on OOPS Services please use our online enquiries form or call us on 02 4646 1965