Staff Management

Preliminary

Discussions with management regarding criteria, staffing needs including rosters
Writing and compiling Job Descriptions
Remuneration package, including incentive program, career path
Design an Application Form appropriate to the Clubs needs
Writing and advertising available positions (e.g. Newspapers, Online)
Policies and Procedures Manual (Staff Handbook)
Interview questions

Staff Selection

Receipt and culling of applications
Arrange initial interview
Short list candidates from initial interviews
Checking of references
Second interviews with management on the selection panel
Arranging an Unpaid Trial for certain positions (e.g. Cellar)
Offering positions – clearly defining 3 month probation period and other relevant information detailed verbally and in a Letter of Offer

Forms and Letters

Designing a Letter of Offer
Itemised Uniform Log for each employee
Employee Contract
Written acceptance of Policies and Procedures Manual
General correspondence letters pertaining to candidates being unsuccessful or successful
Verbal and Written Warnings (letters and management records)
Grievance and Counselling records

Training and Assessments

Induction training
Mentor/Buddy program
Customer Service - covering all areas in the Club
Seeking out and arranging required training such as RSA, RCG, OH&S, Train the Trainer, Workplace Hygiene and Food Handling, etc.
Workplace Assessments to take place during and at the completion of the 3 month probation period
Duty Manager Facilitation Workshops
Focus Groups – involving staff discussing various issues
Compiling a Training Matrix for ongoing training

Performance Management

Creating and Implementing Performance Appraisals
Designing a File to Note system
Providing the opportunity for staff to verbally meet with human resources personnel to discuss concerns, suggestions, etc.
Develop with Duty Managers and Senior Management their roles when dealing with:
- Conflict
- Counselling
- Discipline